This policy explains how The Web Concept (“we”, “us”) collects and uses personal data when you visit thewebconcept.uk or contact us. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The Web Concept is the data controller for personal data collected through this website. You can contact us about privacy at [email protected].
Data we collect
- Enquiry details you send through our forms, email or WhatsApp: name, business email, company, phone number, budget range and project information.
- Usage data collected by analytics cookies, only if you consent: pages visited, device and browser type, approximate location and referral source.
- Marketing data from advertising pixels, only if you consent, used to measure our campaigns.
How we use your data
- To respond to your enquiry and provide quotes (legitimate interests and steps before entering a contract).
- To deliver services under a contract with you.
- To improve our website and measure marketing, where you have given consent.
- To meet legal and accounting obligations.
Sharing your data
We share personal data only with service providers who help us run our business, such as hosting, email, CRM and analytics providers, under contracts that protect your data. Some members of our delivery team work outside the UK. Where data is transferred internationally we use appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum.
How long we keep data
Enquiries that do not become projects are kept for up to 24 months. Client records are kept for as long as needed to provide services and for six years afterwards for legal and accounting purposes.
Your rights
You have the right to access, correct, erase, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise these rights, email [email protected].
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
See our Cookie Policy for details of the cookies we use and how to change your preferences.